Conflict resolution

Conflict resolution or Conflictology is the process of resolving a dispute or a conflict, by providing each side's needs, and adequately addressing their interests so that they are satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to physical fighting.

Further reading

• Lam, J.A. (1988). The impact of conflict resolution programs on schools: A review and synthesis of the evidence. Amherst: University of Massachusetts Mediation Project.
• Mitchell, V. (1990). Curriculum and instruction to reduce racial conflict. ERIC Digest No. 64. New York: Teachers College, Columbia University, ERIC Clearinghouse on Urban Education(ED322274)
• Rifkin, J. (1991, Spring). An overview of dispute resolution in educational institutions. National Institute for Dispute Resolution FORUM, 1-4.
• Roderick, T. (1987/1988). Johnny can learn to negotiate. Educational Leadership, (4), 86-90.
• Stichter, C. (1986). When tempers flare, let trained student mediators put out the flames. American School Board Journal, 173 (3), 41-42.
• Teltsch, K. (1990, December 26). Reacting to rising violence, schools introduce 'fourth R': Reconciliation. The New York Times, p. B15.
• Vinyamata, E. (2005, January). Conflictología: Curso de Resolución de Conflictos. Editorial Ariel
• De Waal, F. B. (2000). Primates--a natural heritage of conflict resolution. Science, 289(5479), 586-590.